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Reference: 80267

Date Added: 14 September 2021
Closing Date: 16 September 2021

Job Title: Casework Officer

Working For: Foysol Choudhury MSP

Location: Edinburgh (working from Parliament or home until a regional

Salary: £28,414-£30,215 pro rata (depending on skills and experience)

Length of Contract: Permanent

Job Details


  • Supporting with keeping casework up to date and responding to public enquiries
  • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly
  • Attending surgeries, producing reports and monitoring media trends on my behalf
  • Conducting basic research and surveys
  • Investigating patterns of enquiries and producing reports
  • Monitoring local and regional media and generating media coverage
  • Briefing me and drafting responses
  • Advocating on constituent's behalf with relevant bodies to resolve matters
  • Reviewing constituent records and documentation in line with casework GDPR requirements
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements

You will:

  • Have excellent organisational skills while being flexible in prioritising workloads during busy times
  • Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues
  • Be patient and sensitive while remaining objective and open minded
  • Be comfortable being in a front facing role explaining regulations such as GDPR to the general public
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations
  • Have a natural interest in helping people with a curiosity to probe for further information where required

Closing Date: 16 September 2021

Interview/Start Dates

Application Details

For any questions about the role please contact Foysol Choudhury MSP at Foysol.Choudhury.MSP@Parliament.scot

Email CV at Foysol.Choudhury.MSP@Parliament.scot 

Website: https://www.parliament.scot/msps/current-and-previous-msps/foysol-choudhury

Additional Notes