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Reference: 79468

Date Added: 22 July 2021
Closing Date: 12 August 2021

Job Title: Programme & Communications Officer

Working For: The Difference

Location: London

Salary: £23,000K - £26,000K (+6% employer pension contribution)

Length of Contract: Permanent

Job Details

Key Tasks Required of this Role

Event Management
- Provide logistical and operational project management for The Difference’s IncludEd
- Manage, support and develop an engaging experience for a portfolio of stakeholders.
- Problem-solve delivery and engagement issues as and when they arise.

Communications & Social Media
- Support and develop a social media strategy, including the production of high-quality
content to share.
- Produce and quality-assure content, including print, digital documents and audio- visual
- Manage high-quality handling of basic and complex in-bound queries, e.g., logistical and
technology enquiries, complaints, and deferrals.
- Work closely with the Programme Team to commission and quality-assure effective communication stakeholders.
- Quality-assure communications for accuracy and consistency.

Logistical Support for Programme Team
- Provide logistical and operational project management and organisation of programme
- Play a strategic role in the effective organisation and scheduling of Programme Team
diaries and schedules.
- Coordinate session/twilight logistics for programme participants, to ensure high levels of
attendance and engagement are maintained.
- Manage communication with programme participants, including calendar invites, event
reminders and webinar set-ups.
- Organise travel arrangements and accommodation for Programme Team members.
- Problem-solve delivery and engagement issues as and when they arise.
- Provide admin support, to enable migration of participant Portfolio &
leadership diagnostic scores.

Programme Monitoring
- Know and monitor attendance of programme participants.
- Know and monitor engagement with core course requirements, to ensure timely escalation
of issues.
- Know and monitor completion of course based assignments and activities, and provide
efficient feedback.

- Provide CRM management of programme participants, using Airtable to ensure up to date
and timely information is held.
- Provide administrative support to the Programme Team, to ensure completion of surveys.
- Provide admin support, for the migration of participant Portfolios &
leadership diagnostic scores.

Closing Date: 12 August 2021

Interview/Start Dates

Closing time for Applications: 11:59pm 

Interviewing: Week commencing Monday 23rd August 2021

Application Details

How To Apply
Please email jobs@the-difference.com including the following:
1. A supporting letter (maximum two pages) outlining how your knowledge, skills and
experience meet the requirements of the role
2. Your CV including references (maximum two pages)
3. Your salary expectations and notice period (if applicable)
4. Confirmation of right to work in the UK
5. Confirmation of where you saw the role advertised

Website: http://www.the-difference.com/

Additional Notes