Date Added: 10 October 2018
: 8 November 2018
Job Title: Case Worker
Working For: Stephen Kerr MP (Stirling)
Salary: £13,747 - £19,890
This role is an entry level case worker post. Case work is a major part of what a member of parliament does and constituents bring forward issues that they need help and support with. This can be anything from getting the lamp post outside their house fixed to a major immigration inquiry.
This post will work with the senior caseworker who will help to train them on how to undertake casework and they will work together to ensure that all casework is done and constituents are helped.
The job involves meeting with members of the public who are looking for the MP’s help. Sometimes this will be done with the MP, sometimes with other members of the team. This can be face to face, it can also be over the phone and often by email. You will build a relationship with individual constituents to ensure that they get the help they need from the MP’s office.
• Analyse patterns of enquiries and produce reports
• Attending surgeries and other meetings as appropriate
• Dealing with standard queries from members of the public
• Draft response to constituents
• Gathering relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act
• Help build relationships with external organisations
• Brief the MP on specific cases and general issues arising from cases
Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.
Closing Date: 8 November 2018
Interviews will be held on the 16th November in Stirling.
Please send a CV and covering letter to email@example.com
We will acknowledge all applicants and let you know whether you have been successful or not at the end of the process.
For more information on the role visit https://www.stephenkerr.org/come-and-work-me