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Reference: 68140

Date Added: 10 October 2018
Closing Date: 8 November 2018

Job Title: Case Worker

Working For: Stephen Kerr MP (Stirling)

Location: Stirling

Salary: £13,747 - £19,890

Job Details

This role is an entry level case worker post. Case work is a major part of what a member of parliament does and constituents bring forward issues that they need help and support with. This can be anything from getting the lamp post outside their house fixed to a major immigration inquiry.

This post will work with the senior caseworker who will help to train them on how to undertake casework and they will work together to ensure that all casework is done and constituents are helped.

The job involves meeting with members of the public who are looking for the MP’s help. Sometimes this will be done with the MP, sometimes with other members of the team. This can be face to face, it can also be over the phone and often by email. You will build a relationship with individual constituents to ensure that they get the help they need from the MP’s office.

Key Responsibilities: 

• Analyse patterns of enquiries and produce reports
• Attending surgeries and other meetings as appropriate
• Dealing with standard queries from members of the public
• Draft response to constituents
• Gathering relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act
• Help build relationships with external organisations
• Brief the MP on specific cases and general issues arising from cases

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 8 November 2018

Interview/Start Dates

Interviews will be held on the 16th November in Stirling. 

Application Details

Please send a CV and covering letter to neil.benny@parliament.uk

We will acknowledge all applicants and let you know whether you have been successful or not at the end of the process.

For more information on the role visit https://www.stephenkerr.org/come-and-work-me 

Website: https://www.stephenkerr.org/

Additional Notes