Date Added: 11 July 2018
: 24 July 2018
Job Title: Caseworker
Working For: Wera Hobhouse MP (Bath)
Salary: £20,000 p/a
• Excellent oral and written communication skills
• Be able to produce a high volume of accurate letter drafts under time pressure
• Ability to work proactively and independently as part of a small team.
• Be a strong communicator who can empathise with others
• Ability to manage a large caseload
• Committed to the aims and values of the Liberal Democrats
• Drafting correspondence
• Dealing with daily queries from members of the public by phone or in person, and taking the appropriate initial action to resolve, document or escalate their concerns or enquiries
• Providing advice, information and support to constituents on a variety of issues, through liaison with Government agencies, the local Council and others
• Gather relevant information from constituents in order to progress or close cases
• Manage own caseload and progress of casework, ensuring all cases are logged, updated with any actions taken and outstanding queries are followed up
• Ensure cases are dealt with in a sensitive and confidential manner
• Keeping accurate records, in line with Data Protection and principles
• Undertaking general administrative/secretarial tasks
• Attending surgeries and other meetings to assist the MP in dealing with constituents’ issues. Some surgeries are held on a Saturday.
• Competent use of IT, including casework management systems, Microsoft Office applications, email and internet to support the above
• Undertake other duties within the constituency office as required
Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.
Closing Date: 24 July 2018
Interview - 2nd August 2018.
with a view to a start date of 28th August 2018
Please send CV and covering letter to firstname.lastname@example.org. Any queries can be directed to the above email or to 01225 307024