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Reference: 64757

Date Added: 13 February 2018
Closing Date: 9 March 2018

Job Title: Part-Time Caseworker (3 days)

Working For: Liam Kerr MSP (North East Scotland)

Location: Forfar, Scotland

Salary: £20,725 (pro-rata)

Job Details

  • First point of contact dealing with all queries from members of the public; providing information, advice and support to constituents on a broad range of issues and taking the appropriate initial action to resolve, document or escalate their concerns or enquiries
  • Drafting of letters and correspondence in response to constituents’ enquiries and ensuring a well-documented flow of correspondence is managed and tracked
  • Drafting of letters to senior members of organisations, companies, local authorities and government departments
  • Accompanying the Member to surgeries and local meetings when required
  • Retaining records and information confidentially and in line with the Data Protection Act
  • Reporting back to the Member regularly on progress and seeking help when needed
  • Researching local, regional or national issues to support Member’s work
  • Manning the regional office including helping “walk-ins” who are seeking assistance from the Member and other general administrative functions in the office
  • Undertaking any other reasonable and appropriate duties as required

Essential skills/experience:

  • Patience, empathy and a genuine desire to help people with a wide variety of personal problems is the number one skill of this role
  • Strong written, communication and analytical skills with attention to detail – incl. grammar, spelling and tone of correspondence. Excellent command of written English is required to produce high quality correspondence, representing the Member in letters and emails
  • Experience of or ability to use a database/CRM software to track casework and monitor progress
  • Highly organised with the ability to manage and prioritise own caseload
  • A good telephone manner and ability to accurately record all information necessary to progress cases
  • A strong work ethic, reliability and a flexible approach as part of our small team
  • Ability to work under pressure to tight deadlines
  • Awareness of central, devolved and local government structures
  • An understanding of Scottish politics and the political landscape
  • A commitment to supporting Liam Kerr in pursuing his values and aspirations, and those of the Scottish Parliament

Desired Qualities:

  • Previous experience working for an elected member
  • Experience of handling casework
  • Full, clean drivers licence

Closing Date: 9 March 2018

Interview/Start Dates

Interviews to start immediately. The starting date will be agreed with the successful applicant.

 

Application Details

Applicants should send a CV and a cover letter setting out their experience, why they want the role and why they should be considered to brooke.paterson@parliament.scot

 Please note the extended application deadline.

Website: https://www.liamkerr.org.uk/

Additional Notes