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Reference: 61707

Date Added: 17 July 2017
Closing Date: 1 August 2017

Job Title: Part-time Caseworkers (x 2)

Working For: Rosie Duffield MP (Canterbury)

Location: Canterbury

Salary: £19,641- £24,000 pro rata dependent on experience

Job Details

Rosie Duffield MP is looking for two part-time caseworkers (each to work 3 days a week) to join her busy constituency team in Canterbury.

Rosie wants pro-active staff with a determination to deliver for all constituents. You will be a team player with a great sense of humour and thrive in a positive and busy working environment. The ideal candidate will have experience working with the public and providing help and advice on a range of issues, including housing, welfare and immigration amongst others.

Your key responsibilities will include:
• Dealing with queries from constituents and providing information, advice and support on a wide range of issues.
• Liaising with government agencies, voluntary sector and other organisations to help resolve cases.
• On behalf of Rosie, responding to constituents on casework and policy issues, undertaking research thoroughly and accurately and drafting correspondence.
• Maintaining up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework.
• Gathering relevant information to assist with resolving cases.
• Logging all cases, monitoring progress and ensuring all identified actions are taken.
• Retaining records and information confidentially and in line with the Data Protection Act.
• Analysing patterns of enquiries and produce reports.

Skills required
• Excellent interpersonal and written communication skills with a positive and flexible approach.
• Experience working with, or advising on housing, welfare and/or immigration issues.
• Excellent IT skills, possibly including previous use of a casework tracking system and MS Office Applications.
• Ability to draft letters and emails to a high professional standard with a sharp eye for accuracy.
• Motivated to work independently as well as the ability to work as part of a small team.
• Sympathetic to the aims and values of the Labour Party.
• An interest in current affairs.

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 1 August 2017

Interview/Start Dates

Interviews will be held the week of 11th August.
To start early/mid September.

Application Details

To apply, send a one-page cover letter outlining your skills and experience and your vision for the role and a CV of no more than two sides of A4 to charlotte.cornell@rosieduffieldmp.co.uk.

Website: http://www.rosieduffieldmp.co.uk

Additional Notes